Privacy Policy & Cookies Policy

Privacy Policy

Physician Performance Lab
www.physicianperformancelab.com
Effective Date: August 19, 2026
Last Updated: August 19, 2026

Summary: We collect limited personal information when you contact us or book a session. We use Squarespace to power our website and analytics. We do not sell your information. We use your information only to communicate with you and provide our coaching services.

1. ABOUT THIS POLICY

Physician Performance Lab ("we," "our," or "us") operates the website www.physicianperformancelab.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and what choices you have.

By using our Site or submitting information through our forms, you agree to the practices described in this policy. If you do not agree, please do not use our Site.

2. INFORMATION WE COLLECT

We collect information in the following ways:

a) Information you provide directly

When you fill out our contact or inquiry form, you may provide:

  • Your name

  • Your email address

  • Your phone number (if provided)

  • Your professional background or specialty (if provided)

  • The content of your message or inquiry

b) Information collected through scheduling or booking

When you book a consultation or coaching session through our scheduling tool, we or our scheduling platform may collect:

  • Your name and contact information

  • Your preferred date and time

  • Any notes or intake information you provide

Please also review the privacy policy of any third-party scheduling platform we use, as they process your data under their own terms.

c) Information collected automatically through site analytics

This website collects personal information to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity. For more information about how Squarespace handles this data, please review Squarespace's Privacy Policy.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Respond to your inquiries and messages

  • Schedule and confirm coaching consultations or sessions

  • Provide executive coaching services you have requested

  • Improve the content and user experience of our Site

  • Understand how visitors find and use our Site

  • Comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

4. LEGAL BASIS FOR PROCESSING

We rely on the following bases to process your information:

  • Your consent – when you submit a contact form or agree to cookies

  • Contractual necessity – to fulfill a coaching engagement you have initiated

  • Legitimate interests – to understand Site traffic and improve our services, in ways that do not override your privacy rights

5. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Squarespace: Our website is hosted and powered by Squarespace, which acts as our website analytics provider. Squarespace receives information about your visit as described in Section 2(c) above. See Squarespace's Privacy Policy for details.

  • Other service providers: We may use additional third-party tools (such as our scheduling platform or email service) to operate our services. These providers process your data on our behalf and are required to protect it.

  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

  • Business transfers: If our business is sold or transferred, your information may be transferred as part of that transaction. We will notify you of any such change.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

  • Contact form submissions: Retained for up to 2 years, or as long as needed to support our coaching relationship with you.

  • Booking and session records: Retained for up to 3 years following the conclusion of services, or as required by applicable law.

  • Analytics data: Retained according to Squarespace's data retention practices. Please review Squarespace's Privacy Policy for details.

When data is no longer needed, we securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information. We honor the following requests regardless of your location:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You may ask us to correct inaccurate or incomplete information.

  • Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.

  • Objection: You may object to our processing of your information where we rely on legitimate interests.

  • Data portability: You may request that we provide your information in a structured, commonly used format.

To exercise any of these rights, please contact us at erin@catalystmedspa.com. We will respond within 30 days.

8. CALIFORNIA RESIDENTS

Although our primary operations are not in California, if you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your personal information. We do not sell personal information. To make a request, please contact us using the information below.

9. CHILDREN'S PRIVACY

Our Site and services are intended for adult professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

10. SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after any update constitutes your acceptance of the revised policy.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Physician Performance Lab
Email: erin@saltwater-leadership.com
Website: www.physicianperformancelab.com

Cookies Policy

Physician Performance Lab
www.physicianperformancelab.com
Effective Date: August 19, 2026
Last Updated: August 19, 2026

In plain language: Our website uses cookies — small text files stored on your device — to power site functionality and analytics through Squarespace, our website platform. You can control or disable cookies through your browser settings at any time.

1. WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time or until you delete them). Cookies can be set by the website you're visiting ("first-party cookies") or by third-party services that website uses ("third-party cookies").

2. HOW WE USE COOKIES

Our website is built and hosted on Squarespace, which sets cookies to support essential site functions, measure traffic, and analyze how visitors interact with our content. Cookies on this Site fall into the following categories:

Strictly Necessary

Some cookies are essential for our website to function. They allow you to navigate the Site and use features such as the contact form and scheduling tools. Without these cookies, core services cannot be provided.

Analytics & Performance

We collect information about how visitors use our Site to help us improve it. This includes information about which pages are visited most often, how long visitors stay, and how they navigate between pages. Squarespace provides this analytics service on our behalf. The data collected may include:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  • Clicks and internal links followed

  • Pages visited and time spent

  • Scrolling behavior

  • Searches performed on our Site

  • Timestamps of your visit

Functional

Our scheduling tool and contact form may use session cookies to maintain the state of your interaction (for example, remembering information you entered across steps of a booking form). These expire when you close your browser.

3. COOKIES WE USE

The following table describes the primary cookies that may be set on your device when you visit our Site. Because our Site runs on Squarespace, Squarespace manages many of these cookies. For Squarespace's full cookie list, see Squarespace's Cookie Policy.

Cookie / IdentifierProviderPurposeTypeDurationSS_MIDSquarespaceVisitor analytics — assigns a unique visitor ID to measure traffic and activityAnalytics (First-party via Squarespace)2 yearsSS_CVRSquarespaceTracks conversion and visit-level analyticsAnalytics (First-party via Squarespace)2 yearscrumbSquarespaceCSRF security token — prevents cross-site request forgery attacks on form submissionsStrictly NecessarySessionsquarespace-announcement-barSquarespaceRemembers whether a site announcement bar has been dismissedFunctionalSessionSession cookies (varies)Scheduling / booking platformMaintains your state during the booking or form-completion processFunctionalSession only

Note: The exact cookies set by Squarespace and any third-party scheduling tool may be updated over time. Please review their respective policies for the most current information.

4. WHAT WE DO NOT DO

We do not use cookies to:

  • Collect sensitive personal information such as health records or financial data

  • Display targeted or behavioral advertising

  • Track you across unrelated third-party websites for advertising purposes

  • Sell your data to data brokers or advertisers

5. YOUR COOKIE CHOICES

Browser settings

Most web browsers allow you to control cookies through their settings. You can typically set your browser to block cookies, alert you when cookies are being set, or delete existing cookies. Please note that disabling cookies may affect the functionality of some parts of our Site, such as the contact and scheduling forms. Refer to your browser's help documentation for instructions:

Do Not Track

Some browsers transmit a "Do Not Track" (DNT) signal to websites. Because there is no universal standard for how websites must respond to DNT signals, our Site does not currently alter its behavior in response to them. We will revisit this if a recognized industry standard is established.

6. THIRD-PARTY SERVICES

Our Site uses the following third-party services that may set or receive their own cookies. We encourage you to review their privacy and cookie policies:

7. CHANGES TO THIS POLICY

We may update this Cookies Policy from time to time as our use of cookies changes or as laws and best practices evolve. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

8. CONTACT US

If you have questions or concerns about how we use cookies, please contact us:

Physician Performance Lab
Email: erin@saltwater-leadership.com
Website: www.physicianperformancelab.com

See also: Privacy Policy